pk96 Privacy Policy

1 Introduction

pk96 is committed to protecting the privacy and personal data of every player who chooses to enjoy our sports betting, live casino, slot, and fishing game services. We understand that Pakistani users — whether in Karachi, Lahore, Islamabad, or Faisalabad — value the security of their personal information, and we take that responsibility seriously.

This Policy applies to all personal data collected through the pk96 website, mobile browser experience, customer support channels, and any related communications. It does not apply to third-party websites or services that may be referenced in our content, which have their own privacy practices.

2 Data We Collect

pk96 collects personal data through several channels. Below is a breakdown of the categories of data we may collect and typical examples within each category:

We do not collect sensitive categories of personal data (such as racial origin, health data, or political opinions) unless specifically required by law. We also do not collect or store full payment card numbers — payment processing is handled entirely by our regulated payment gateway partners.

3 How We Use Your Data

pk96 uses the personal data we collect for the following specific purposes:

• Account Management: To create, verify, and maintain your pk96 player account, including processing your registration, verifying your identity, and managing your login credentials.
• Transaction Processing: To process PKR deposits via JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK, and to process your withdrawal requests back to your registered payment method.
• Customer Support: To respond to your queries, complaints, and support requests through live chat and email channels available 24/7.
• Regulatory Compliance: To comply with our international gaming license obligations, including anti-money laundering (AML) checks, responsible gaming obligations, and age verification requirements. We strictly enforce the 21+ minimum age policy.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other security threats to the pk96 platform and its players.
• Platform Improvement: To analyse aggregate usage patterns and technical data to improve the performance, design, and game offering of pk96 for Pakistani users.
• Responsible Gaming: To monitor gaming behaviour and proactively reach out to players who may show indicators of problem gambling. Please see our Responsible Gaming page for details on the tools available to you.
• Communications: To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts. We will only send promotional communications where you have opted in.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise required by law.

4 Legal Basis for Processing

pk96 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and pk96 — i.e., to operate your account, process bets, and pay out winnings. Without this processing, we cannot provide the service.
• Legal Obligation: Processing required to comply with applicable laws and our international gaming license, including AML checks, KYC verification, and responsible gaming obligations.
• Legitimate Interests: Processing for fraud prevention, platform security, and business analytics, where our legitimate interests are not overridden by your privacy rights.
• Consent: Processing for optional activities such as marketing communications and the use of non-essential cookies, where we have obtained your prior consent. You may withdraw consent at any time by contacting our support team.

5 Data Sharing & Disclosure

pk96 does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: JazzCash, EasyPaisa, Raast, HBL, UBL, Meezan Bank, and 1LINK — solely to facilitate your PKR deposit and withdrawal transactions. Each payment partner operates under its own data protection obligations.
• Identity Verification Providers: KYC and AML compliance service providers who assist us in verifying player identities and screening for financial crime risks as required by our licensing authority.
• Game Content Providers: Third-party game studios whose games are hosted on the pk96 platform may receive anonymised session data for game performance purposes only. They do not receive your name, contact details, or financial data.
• Technology & Infrastructure Partners: Cloud hosting and cybersecurity providers who process data on our behalf under strict data processing agreements that prohibit independent use of your data.
• Regulatory & Law Enforcement Authorities: Where required by our international gaming license, a court order, or lawful request from Pakistani or international law enforcement authorities, pk96 will disclose personal data to the extent legally required.

Any third party with whom we share personal data is contractually obligated to maintain appropriate security measures and to use the data only for the specified purpose. pk96 remains responsible for ensuring these obligations are met.

6 Cookies & Tracking Technologies

pk96 uses cookies and similar tracking technologies to operate the platform effectively and to understand how players interact with our site. The types of cookies we use are described below:

• Essential Cookies: These cookies are strictly necessary to provide the pk96 service. They maintain your login session, remember your language and region preferences, and prevent cross-site request forgery. You cannot opt out of essential cookies without ceasing to use pk96.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players navigate pk96 — such as which game pages are most visited and how long sessions last. This data helps us improve the platform for Pakistani users. These cookies require your consent.
• Functional Cookies: These remember your preferences (such as default bet stake amounts or game settings) to personalise your pk96 experience. They are optional.
• Security Cookies: Used to detect and prevent fraudulent login attempts, account takeover attacks, and bot activity. These are essential and cannot be disabled.

You may manage your cookie preferences through your browser settings. Blocking certain cookies may affect the functionality of the pk96 platform. pk96 does not use third-party advertising or tracking cookies from external platforms.

7 Data Retention

pk96 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including our international gaming license obligations and applicable legal requirements. Our standard retention periods are as follows:

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an individual player. Where data must be retained for legal proceedings, retention is extended until the conclusion of those proceedings.

8 Your Privacy Rights

As a pk96 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through live chat or at [email protected]:

• Right of Access: You may request a copy of all personal data that pk96 holds about you. We will provide this within 30 days of a verified request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update most account details directly from your pk96 account dashboard.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations described in Section 7 above.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to our processing of your data where we rely on legitimate interests as our legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

9 Security Measures

pk96 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our key security practices include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and pk96 servers is protected by industry-standard SSL/TLS encryption, the same technology used by major Pakistani financial institutions including HBL and UBL.
• Encryption at Rest: Sensitive data fields — including CNIC numbers, financial account references, and authentication credentials — are encrypted in our databases using AES-256 encryption.
• Access Controls: Personal data is accessible only to authorised pk96 personnel on a strict need-to-know basis. All staff with access to player data receive mandatory data protection training.
• Two-Factor Authentication: pk96 recommends enabling two-factor authentication (2FA) on your account. 2FA adds a critical additional layer of protection to your pk96 login.
• Fraud Monitoring: Our security systems continuously monitor for suspicious login attempts, unusual transaction patterns, and other indicators of account compromise or fraud.
• Incident Response: pk96 maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected players promptly.

While pk96 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. You also have a responsibility to keep your pk96 login credentials confidential and to notify us immediately if you suspect any unauthorised access to your account.

10 Children's Privacy

pk96 is strictly an adult platform. We do not knowingly collect or process personal data from any individual under the age of 21. Our registration process includes mandatory age verification, and any account found to belong to a person under 21 will be immediately closed and the data deleted, subject to any legal retention obligations related to the underage access incident itself.

If you are a parent or guardian and you believe your child has registered on pk96, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay. pk96 takes underage access to gambling platforms extremely seriously and cooperates fully with any parental or regulatory inquiry in this regard.

11 International Data Transfers

pk96 is operated under an international gaming license, which means that some of the personal data we collect may be processed or stored on servers located outside Pakistan. Where such international transfers occur, pk96 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to Pakistan's applicable data protection requirements.

Safeguards used for international data transfers include: data processing agreements with receiving parties that incorporate binding data protection obligations; transfers to jurisdictions that maintain adequate data protection standards; and technical measures such as end-to-end encryption for data in transit. If you have questions about specific international transfers affecting your data, please contact our support team.

12 Third-Party Links

The pk96 platform may from time to time contain references to third-party payment providers such as JazzCash and EasyPaisa. These providers operate their own independent platforms and privacy policies. pk96 is not responsible for the privacy practices of any third-party service. We encourage you to review the privacy notices of any third-party payment service you use in connection with your pk96 account.

pk96 does not host third-party advertising on the platform. We do not embed social media widgets or tracking pixels from external social networks that would allow those networks to collect data about your pk96 usage without your knowledge.

13 Updates to This Policy

pk96 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or licensing requirements. When we make material changes to this Policy, we will notify registered players by email or via an in-platform notification at least 7 days before the changes take effect.

The date at the top of this page reflects when the current version of the Policy became effective. We recommend reviewing this Policy periodically to stay informed of how pk96 protects your personal data. Your continued use of pk96 following a notified update constitutes your acceptance of the revised Policy.

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk96 handles your personal data, please reach out through any of the following channels:

• 24/7 Live Chat: Available from within your pk96 account dashboard after login — the fastest way to reach our support team.
• Email: [email protected] — we aim to acknowledge all privacy-related email enquiries within 24 hours and resolve them within 30 days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant regulatory authority under pk96's licensing jurisdiction. Our support team can provide further guidance on the appropriate escalation route for your specific situation.

Our support agents understand the Pakistani banking and payment context — whether you are writing from Karachi, Lahore, Islamabad, or Faisalabad, you will receive a clear, plain-English response from a team that is familiar with local payment methods and player concerns.